RGS is seeking a Service Desk Analyst to Support the Defense Prisoner of War/Missing in Action Accounting Agency (DPAA) Network Integration Program by providing customer service and Information Technology (IT) support to the DPAA staff and system users.
· 3-5 years of professional experience in Help/Service Desk Support Operations is required
· Self-Motivated and Self-Monitoring
· Exceptional Oral and Written Communications
· Outstanding Customer Service skills
· This position requires a high school diploma from an accredited institution as well as a minimum of 3-5 years of professional experience in Help/Service Desk Support Operations
· Current Security+ CE certification is required
· DOD Secret Clearance